Published Research Reports

The purpose of the 2005 Old Colony YMCA Membership Survey is to gather information from the YMCA membership regarding their overall satisfaction with services and Y facilities.  A total of 374 completed surveys were returned from the YMCA membership for a response rate of 37.4 percent and a margin of error at approximately +/- 2.8 percent.

Highlights:

·        An overwhelming majority of respondents (86.9%) rate the overall quality of the Old Colony YMCA either excellent or good.   
 

·        A strong majority of respondents (89.2%) would rate the staff of the Old Colony YMCA as excellent or very good.

·        The majority of respondents (88.1%) of respondents either agree or somewhat agree that they feel welcome at the YMCA.

·        A strong majority of respondents (83.7 %) agree or somewhat agree that the staff is available and willing to help them.

·        An overwhelming majority of respondents (83.9%) agree or somewhat agree that front desk procedures are professional and efficient.

·        Over 80 percent of respondents agree or somewhat agree that the YMCA has the right equipment to use (89.4%), is a secure and safe facility (86.2%), with adequate parking (82.9%).

·        Almost 100 percent respondents agree that the YMCA is a good place for the family (97.6%) and a good place to bring children (95.5%).

·        The majority of respondents (52.1%) report engaging exclusively in individual activities when coming to the YMCA.

·        An overwhelming majority of respondents at 88.0 percent report that they think they will belong to the Old Colony YMCA in one year from now. 

·        Almost one-third of respondents (32.0%) had a fitness evaluation when they first joined the YMCA.

·        An overwhelming majority of respondents (92.6%) report that the condition of the cardiovascular equipment room is excellent or good.