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Lost Key & Lockout Policy
Lockouts
Resident students are responsible for carrying their room and building keys with them at all times. In the event that a student becomes locked out of their living area, the following procedures should be followed:
Weekdays: Students should report to the Resident Director's office in their residence hall. Resident Director office hours will be posted on the outside of their office door, indicating their availability. (If the Resident Director is not available, the student must wait until he/she is available, see if any of the building RA's are available or wait until the RA comes on duty at 7 PM.) The Resident Director will issue the student a loaner key. The student must provide proper identification. Students will let themselves into their room with the loaner key. The key is then returned to the Resident Director. If the loaner key is not returned within 24 hours, the Resident Director will initiate a lock change, at the expense of the student. The cost of a lock change is $125 and includes the actual lock change, labor charges, a new room key, and a new front door key. The cost is billed to the student's account.
Evenings: Between the hours of 7 PM and 7 AM, students should locate the Resident Assistant on duty. The Resident Assistant will use the master key to provide the student with access to their room. The student must provide proper identification. Under no circumstances will a Resident Assistant issue a loaner key.
Weekends: Resident Directors do not hold office hours on weekends; therefore the student needs to locate a Resident Assistant for their residence hall. If a Resident Assistant cannot be located, the student needs to wait until 7 PM when the Resident Assistant duty hours begin. During the hours of 7 PM and 7 AM, the Resident Assistant on duty will use the master key to provide the student with access to their room. The student must provide proper identification. Under no circumstances will a Resident Assistant issue a loaner key.
Lost Keys
Resident students are responsible for reporting the loss of any residential key to the Resident Director in their residence hall immediately.
Weekdays: Students should report to the Resident Director's office in their residence hall. Resident Director office hours will be posted on the outside of their office door, indicating their availability. Students will be issued a loaner key for three academic days. If after three academic days, the key has not been found, the Resident Director will order a lock change. The student will retain possession of the loaner key until the lock change has been completed. Resident(s) of the room will be notified via a door tag when the lock change is complete and may pick up new keys from the Resident Director, during Resident Director office hours. The cost of a lock change is $125 and includes the actual lock change, labor charges, a new room key, and a new front door key. The cost is billed to the student's account.
Evenings/Weekends: When the Resident Director is not available the student should try to locate a Resident Assistant in the building. Between the hours of 7 PM and 7 AM, students should locate the Resident Assistant on duty. The Resident Assistant will provide the student with access to their room using the master key. On the next academic day, the student should report to the Resident Director's office in their residence hall where the procedures listed under Lost Keys - Weekdays will be followed. Under no circumstances will a Resident Assistant issue a loaner key.
Last Modified: September 24, 2009
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