Survey Results

Thank you to all 160 students and 34 faculty/staff who responded to our Oct 2008 survey regarding the web site redesign. You have helped identify areas needing improvement as well as highlight what is working well.

Key Findings:

• Our audiences are heavy web site users.
  96% Students use the web site once or more per day (vs. 89% in 2004)
  99% Faculty/Staff use the web site once or more per day
• Students, faculty and staff use the web site differently.
  Students primarily use the web site for email, blackboard, Infobear, news, class cancellations and library (no change from 2004.)
  Faculty/Staff primarily use the web site for email, Banner, Blackboard, campus directory, campus announcements, forms, news, and accessing department sites.

• Online Directory is more critical to staff than to students.
  Faculty and staff indicate the online directory is more useful that students do (96% vs. 69% of students.)
• Student Announcements and Campus Announcements are useful.
  Faculty and staff indicate the campus announcements/student announcement tool is more useful that students do (98% vs. 78% of students.) Several respondants indicated that VLs were not currently in the online directory - we were unaware of this and will add VLs to the directory if possible.
• Search satisfaction is improving.
  Faculty/staff are more satisfied with the search feature than students are (96% fac/staff vs. 69% students). However, student satisfaction has dramatically improved since 2004. In 2004 only 52% of students wer satisfied with the search. We introduced a new search appliance in the spring of 2008, and we expect to see improved rates of satisfaction with the search as we continue to refine the search result and remove outdated content.
• Navigation and web site content are areas of general satisfaction.
• Overall satisfaction with the web site is 88% for both faculty/staff and students.

Survey Questions/Responses:

Note: Blue pie charts represent student responses. Green pie charts represent faculty/staff responses.

It is easy to navigate the BSC web site:

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The content on the BSC web site is relevant and up to date:

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My academic department/major web site is useful:

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The information I need for my job is relevant and up to date:

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The search engine on the web site provides meaningful results:

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The online campus directory (phone/email lookup) is a useful tool:

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The "Current Students" or "Faculty & Staff" web page is useful to me.

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The Student Announcements or Campus Announcement tool (daily e-mail & web-based digest of news) is useful to me.

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The revised web site is an improvement over the previous site.

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Overall, I am satisfied with the existing web site.

 

Last Modified: January 5, 2009