Formal Complaint Procedures

The Bridgewater State College ADA Coordinator is responsible for the resolution of grievances arising under Title II of the Americans with Disabilities Act. While the college encourages the immediate resolution of issues through the procedures outlined above, parties may also access a formal grievance procedure.

The Office of Affirmative Action and the ADA Compliance Officer are responsible for providing advice and assistance to individuals who believe they have been discriminated against on the basis of disability. An individual may choose to take action as follows:

1. Request an informal investigation and mediation process. This process may be used with or without the use of the complainants' name. If the complainant is not satisfied with the conclusions reached in the informal investigation and mediation process, a formal complaint may be filed at a later date.

2. Request a formal investigation and hearing process. This option may be used with the complainant's permission to use his/her name.

3. File a charge directly with the local, state or federal agency having jurisdiction. This option may be used separately or in conjunction with the informal or formal investigation process. These agencies include:

U.S. Office of Education/Office of Civil Rights
Room 222, McCormack Post Office and Court House Building
Boston, MA 02109

U.S. Equal Employment Opportunity Commission
1 Congress Street, 10th Floor
Boston, MA 02114

Massachusetts Commission Against Discrimination
One Ashburnton Place
Boston, MA 02108

Last Modified: August 3, 2006