Evaluation Form

 
Please assist the Purchasing Office in evaluating the College's Vendors by completing this survey. Your cooperation is appreciated.
Name of Vendor:  
Address of Vendor:  
Telephone: Fax:  
Vendor was hired for:  

Vendor Performance
Pre-Purchase Order Vendor Activity

 
  1. Was the Vendor easy to contact?
    1. Yes
    2. No
 
  1. With whom did you speak when contacting the Vendor?
    1. Direct call to representative
    2. Answering machine/answering service
    3. Receptionist
    4. Other:
 
  1. Were return calls made expeditiously?
    1. Yes
    2. No
 
  1. What was the turn-around time on message return?
    1. Same day
    2. Next day
    3. Later than next day
 
  1. Was the person responding to your call able to provide you with sufficient and accurate information?
    1. Call needed to be referred to a specialist
    2. Representative was able to handle all aspects of the project
    3. Other:
 
  1. (A). Was the Vendor able to make a site visit if required?
    1. Yes
    2. No
 
  1. (B). If yes, was it within the allotted time frame?
    1. Within a day
    2. Within a week
    3. More than a week
 
  1. If written quotations were solicited, were they received within the time required?
    1. Yes
    2. No
 
  1. Did the Vendor provide you with a detailed scope of work to sufficiently enable you to make comparisons between Vendors?
    1. Yes
    2. No
 
  1. Did the Vendor assist in developing specifications in a timely manner?
    1. Yes
    2. No
    3. Not requested
 
  1. Where BSC needed to develop a bid specification and the Vendor's assistance was requested, did the Vendor cooperate by providing sufficient and accurate information?
    1. Very helpful
    2. Hesitant, but finally cooperated
    3. Not helpful at all

Vendor Performance
Post-Purchase Order Activity for Equipment, Materials, and Goods

 
  1. (A). Were the equipment, materials, or goods delivered as per the terms of the contract?
    1. Yes
    2. No
 
  1. (B). If no, please explain:
 
  1. If the order was not delivered when expected, did the Vendor inform the College of the delay?
    1. Yes
    2. No
 
  1. Did back orders create a problem for the timely completion of work by campus personnel?
    1. Yes
    2. No

Overall Vendor Performance

 
  1. Did the Vendor successfully complete the job as required by the bid specifications?
    1. Yes
    2. No
 
  1. On a scale of 1 - 10, how would you rate this Vendor's performance?
    1 2 3 4 5 6 7 8 9 10
    excel. good fair poor

Please enter a value:

 
  1. Would you hire this Vendor again?
    1. Yes
    2. No
 
  1. If this was a contract vendor, would you recommend renewal. Please give detailed explanation if possible vendor:
 
Your name:       Date:
Department:

Last Modified: March 31, 2004