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COVID-19 FAQs for Students Updated May 28, 2020


Book Returns

When is the deadline to return book rentals? What is the process?

New 5/28/20

The BSU Bookstore has extended the due date for book rental returns to June 12th. While the bookstore is closed due to COVID-19, they are offering a free FedEx shipping label for returns. For additional information read BSU Bookstore Book Return FAQs (pdf) or please contact with any questions.

Pass/No Pass

Is BSU offering students the option of Pass/No Pass for courses this semester?

New 4/17/20

Yes! BSU has recently received approval through academic governance to permit undergraduate students to elect Pass/No Pass rather than letter grades. It’s important to note that this will be an option for the Spring 2020 semester only.

Can I choose some courses Pass/No Pass or does it need to be for all Spring 2020 courses?

New 4/17/20

To ensure that our undergraduate students have maximum flexibility, they will be able to choose Pass/No Pass for some, multiple or all courses unless an academic department has requested that courses be excluded from Pass/No Pass due to accreditation or licensure concerns. Before a student decides to choose Pass/No Pass grading it is very important to talk to your academic advisor to ensure you understand how this change could impact things such as academic progress, financial aid eligibility, as well as athletic eligibility.

What if I want the grades in my Spring 2020 courses to raise my GPA for graduation?

New 4/17/20

If you want the grades to meet the GPA requirement for graduation or because you want to improve your overall GPA it may be best to keep letter grades since a Pass will not impact your GPA at all. We encourage students to check with their academic advisor before making any final decisions.

Is there a deadline for requesting Pass/No Pass?

New 4/17/20

Yes, once letter grades have been submitted by faculty (final grades are due Friday, May 15th), undergraduate students will have until Friday, May 22nd to choose Pass/No Pass for a course. Requests to opt-in for Pass/No Pass grades after May 22 should be sent to Dr. Rita Miller, Dean of Undergraduate Studies, at Late requests will be considered until December 1, 2020.

What if I am repeating a course this semester and want to opt-in to Pass/No Pass?

New 4/17/20

BSU’s Repeat Course policy applies the newest grade earned in a course to a student’s GPA and excludes the previous course attempt. If for example a student failed ENGL-101 last semester and repeats ENGL-101 in Spring 2020, the F grade would be removed from the GPA calculation and credit will be granted for the Pass (P) in Spring 2020. A P does not factor into the GPA but the F would be removed from the GPA calculation.

Can I change back to letter grades if I Opt-In to Pass/No Pass Grading?

New 4/17/20

No, once an undergraduate student has opted-in to Pass/No Pass grading for the Spring 2020 semester there will not be an opportunity to reverse that decision. For this reason, it is extremely important for students to consider whether Pass/No Pass is the best option for them.

Are there important things I should consider before choosing a Pass/No Pass grade for a Spring course?

New 4/17/20

Yes, undergraduate students are encouraged to have a conversation with their academic advisor to ensure they understand how choosing Pass/No Pass grades could impact them. Some areas to consider include:

  • Impact on Financial Aid eligibility. Consult with your Financial Aid counselor.
  • Progress toward degree. Develop a plan with your academic advisor.
  • Athletic eligibility. While there are general guidelines for academic eligibility for intercollegiate athletics, specific questions should be directed to Sue Crosby-Tangen, P/N grades will have impact on eligibility as a student-athlete.
  • Academic standing (i.e. if a student is currently on Academic Warning or Academic Probation)
  • Graduate/Medical school criteria. See below.

Will opting-in to Pass/No Pass hurt my chances of getting into Graduate or Medical School?

New 4/17/20

Every institution has different admission criteria. . However, in general, if you have earned good grades for the semester, you should keep the letter grades. If you have already applied to specific institutions or are planning to, it may be best to contact their admissions office directly to understand how they are evaluating applicants who have elected to opt-in to Pass/No Pass grading this semester. This may help you determine if Pass/No Pass grading is the best choice for you. However, if you ever need to show the letter grade for a specific course, you may contact the BSU Registrar’s Office and they will supply a letter confirming the original letter grade earned. A statement will also be added to the transcript key that indicates that BSU allowed Pass/No Pass grading for the spring 2020 semester due to the Covid-19 pandemic.

What if I was on Academic Probation last semester and need letter grades to get back to Good Standing?

New 4/17/20

It is important to remember that a Pass/No Pass grade does not count in a student’s GPA. Students in the Summit and FGPR Programs should talk to their Summit or FGPR advisor before opting into Pass/No Pass grading. Other students on Academic Probation should talk with their faculty advisor or email to speak with a professional advisor before opting into Pass/No Pass grading.

Will a Pass (P) allow me to meet prerequisites for a future course?

New 4/17/20

Prerequisites for future courses will be enforced based on the original letter grade a student earned in their Spring 2020 course(s). If for example a course has a prerequisite of a minimum grade of C-, and a student earned a letter grade of D- before opting-in to Pass/No Pass grading, they would not meet the course prerequisite and would need to repeat the course and earn the appropriate minimum grade to advance to the next course in the sequence.

How will I be notified if I don’t meet the prerequisite for a course?

New 4/17/20

The Registrar’s Office begins reviewing students who do not meet Fall 2020 course prerequisites over the summer. Students are notified via BSU email if they are ineligible to take a course based on the prerequisite and are then dropped from the course in question.

If I opt-in to Pass/No Pass for all classes in Spring 2020 will I be eligible for Dean’s List?


BSU Dean’s list policy requires that a student complete 12 earned credits and earn a semester GPA of at least 3.3 with no incompletes (IN, INC, IN.). If a student chooses Pass/No Pass for all courses in Spring 2020 they wouldn’t have a semester GPA and therefore would not be eligible for Dean’s list.

What if I only choose some courses Pass/No Pass? Will this allow me to be eligible for Dean’s List?


If your GPA is at least 3.3 based on your letter grades for Spring 2020, you would be eligible for the Dean’s List as long as you also complete at least 12 earned credits this semester and have no incompletes (IN, INC, IN.).

Will I still be eligible for Latin honors when I graduate if I opt-in for Pass/No Pass?

New 4/17/20

Yes! As long as an undergraduate student meets the criteria listed below they would still be eligible for Latin Honors as this is based on your Cumulative (overall) GPA. Criteria for Latin Honors is listed below:

  • Summa Cum Laude: Cumulative (Overall) GPA of 3.8 or higher
  • Magna Cum Laude: Cumulative (Overall) GPA of 3.6-3.79
  • Cum Laude: Cumulative (Overall) GPA of 3.3-3.59

Will a Pass grade transfer to another college/university?

New 4/17/20

Transfer credit policies are different for each institution. If you are planning to transfer any Spring 2020 coursework it may be best to contact the specific college/university to see how they will evaluate any Pass (P) grades earned this semester.

Will future employers assume that I didn’t do well in the Spring 2020 semester if all or some of my grades are Pass/No Pass?

New 4/17/20

No one can anticipate how other people and companies will view your grades so you are encouraged to make the best decision that you can right now. However, the Spring of 2020 will be known as the semester that most universities moved courses online due to Covid-19 and that most universities in the country allowed an alternate form of grading. You will be able to offer any explanation you believe is necessary if the matter of your Spring 2020 grades is raised.

How do I know what my GPA will be once letter grades are submitted? How will I know what my GPA will be if I opt-in to Pass/No Pass for some courses?

New 4/17/20

Once letter grades are submitted by faculty, the GPA on your degree audit may not be accurate. The Registrar’s Office will post an announcement on the BSU Mobile App once all Spring 2020 End of Semester processes have been completed. These processes include finalizing Spring 2020 GPA and ensuring any repeated courses are being accurately applied to your record. For students not repeating any courses this semester, you can calculate your own GPA by using the GPA calculator tool available on the Academic Achievement Center’s website.

My advisor also has questions about the impact of opting-in to Pass/No Pass grades. Who else can I speak to?

New 4/17/20

If you have additional questions, send an email to or and you will be connected with someone who can assist you.

I'm a graduate student who is taking an undergraduate course to fulfill my degree requirements. May I opt-in for the Pass/No Pass grading for this course?

New 4/17/20

No, even though the course you are taking is an undergraduate course it is being counted toward your graduate program and traditional letter grades are required for graduate programs.

I took a class during the January intersession. May I opt-in to Pass/No Pass for that course?


Sorry, but the Pass/No Pass option is only being offered due to the COVID-19 pandemic. Courses that concluded prior to March 25th cannot use this option.

What if I took a 3rd quarter course?

New 4/30/20

Sorry, but the Pass/No Pass option is only being offered due to the COVID-19 pandemic. Therefore any courses that concluded prior to March 25th are not eligible for Pass/No Pass.

What if my major requires a minimum grade for all classes? (i.e. my Degree Works says “No grade lower than a C- may be used to fulfill the requirements of this major”)?

New 4/30/20

In this case, a Pass (P) will count towards your major, even if your original grade was lower than the original grade requirement. However, be sure to check that the class is not a prerequisite for another class in your major, otherwise you will need to repeat the prerequisite course before you can move on to the next course in the sequence.

What about future semester courses or courses I haven’t yet registered for that require a minimum grade?

New 4/30/20

If you don’t meet the minimum grade requirement in a prerequisite course, you will not be allowed to register for the next course in the sequence and will receive a prerequisite error when trying to add the course in Infobear. You will need to repeat the prerequisite course and earn the minimum grade required before being able to move on to the next course.

Where will the Pass/No Request Form be posted?

New 4/30/20

The Pass/No Pass request form will be made available on the Registrar's Office Intranet  after May 15th. Students will have until May 22nd to opt-in to Pass/No Pass grading.

Registration and Advising

When will BSU students receive refunds on their residence halls, meal plans and parking?

New 4/2/20

BSU anticipates completing the processing of pro-rated residence hall, meal plan and parking credits during the week of April 6-10. On April 1, BSU’s Board of Trustees unanimously approved allocating up to $9.3 million of university funds to finance the credits and refunds in support of the needs of our students.

As a reminder, these credits will first be applied to any outstanding balance owed to the university. For those students whose credits result in an overpayment and will thus be receiving a refund, you will be contacted by Student Accounts during the week of April 6-10 with information concerning refund checks and eRefunds.

How is BSU handling academic advising for Fall 2020 registration?

New 4/1/20

BSU is moving to a virtual advising format. Academic advising for Fall 2020 will begin on April 6 as originally planned and will be extended by one week to provide faculty and students additional time to hold online advising meetings. Academic departments and advising staff in the Academic Achievement Center are developing plans to make sure that you have the information you need to build a schedule for the Fall 2020 semester. You can help make the process go more smoothly by emailing your advisor (listed on your degree audit) with your student id number, the courses you want to take, and the best way to contact you. Don’t forget that undergraduate students need to be cleared to register by your advisor. Students can view whether their advisor has cleared them for registration in Degree Works.

Is BSU proceeding with fall registration?

New 4/1/20

Yes. Registration for Fall 2020 classes will be starting one week later than originally planned to accommodate additional time for online advising. Fall registration will now begin on April 23 and continue through May 1. Don’t forget that students can adjust their schedule over the summer months.

The following is the new schedule for registration:

  • Thursday, April 23 – Continuing Studies students for Continuing Studies courses
  • Friday, April 24 – Graduate students
  • Monday, April 27 – Seniors, Eligible Athletes, & Honors program students
  • Tuesday, April 28 – Juniors
  • Wednesday, April 29 – Sophomores
  • Thursday, April 30 – Freshmen
  • Friday, May 1 – All graduate non-degree students, and non-degree undergraduates registering for Continuing Studies, Attleboro or Cape Cod courses

Please see the Registration schedule  posted on the Registrar’s Office Intranet for a more detailed breakdown.

If you have any questions regarding the revised registration schedule, please contact the Registrar’s Office through e-mail at


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Is BSU holding Summer classes?


Yes. BSU is holding Summer I & II classes as well as the 10-week Summer Session classes.

In recognition of the continuing uncertainties around the COVID-19 pandemic and the need for students, faculty and staff to plan and prepare, BSU has shifted all Summer Session I (May 26-June 29), Summer Session II (July 6-August 7) and 10-week Summer Session classes to fully online formats.

How do I access my courses online?

New 3/23/20

If you need information regarding how to access your courses online, please follow these steps:

  1. Login to your BSU email account and review any information from your instructor.
  2. Login to Blackboard via the student portal and click on your course.
  3. Email your instructor at their BSU email account.

If you still need assistance or have not received a reply, please email

Is BSU moving to an online format for delivering classes beginning March 23 when classes resume?

Following Governor Charlie Baker’s guidance to higher education on Sunday, March 15, 2020, and consistent with our efforts over the past week, BSU will move to fully on-line / remote learning when classes resume beginning on Monday, March 23, 2020 and continuing through the remainder of the spring semester.

With BSU moving to an on-line format, what will happen to classes that cannot be offered online (e.g., dance, pottery, science labs, and physical education)?

Academic departments are working to determine how such courses can be delivered through on-line/remote learning. Faculty will directly contact students who are presently in these courses.

How long do I have to withdraw from a Spring 2020 class or classes?

Updated 4/9/20

BSU’s All University Committee (AUC) and Graduate Education Council (GEC) approved a proposal to extend the withdrawal period for Spring 2020 courses. All students will now have until Monday, April 27th to withdraw from a Spring 2020 course.

A revised version of the Withdrawal schedule can be found on the Registrar’s Office Intranet  .

To withdraw from an individual course undergraduate and graduate students should email from their BSU email and include their name, student ID, and information on the course you wish to withdraw from. Please include the department, course number, section number and CRN.

Undergraduate students who would like to withdraw from all courses for the Spring 2020 semester should contact the Academic Achievement Center (AAC) at

Graduate students looking to withdraw from all courses for the Spring 2020 semester should contact Maureen Chaves,


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Residence Halls

Can I pick up packages or mail from Mail Services?


Effective April 6, Mail Services will be open Tuesdays and Thursdays from 8:30 a.m.–4:45 p.m. If you are still living on campus, your mail/packages will be delivered as normal and Mail Services will notify you when you have mail/package ready to pick up. If you are not living on campus, please use your home/permanent address to ship personal packages.

I'm a resident student who does not have another place to live now that the residence halls are closing. What do I do?

Updated 3/17/20

BSU is making accommodations for students who have extenuating circumstances that would require them to live on campus while the residence halls are closed. Please complete this Extenuating Circumstances Request form   and Residence Life and Housing staff will be in contact with you generally within 48 hours. Staff members are doing their best to balance extenuating circumstances with our need to adhere to the governor’s COVID-19 guidance.


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Dining Services/Meal Plans

Will BSU’s dining halls be open?


Residential students who remain on campus will have access to grab-and-go meals through the East Campus Commons, which will be open every day (including Saturday and Sunday) from 10:00 am – 6:00 pm. Students will not be able to consume meals on-premise, consistent with Governor Baker’s order.

I have dietary restrictions. With only the Bears Den open, how can I access food that meets my dietary restrictions?


Bridgewater Dining is available to assist you. If you have dietary restrictions, please reach out to any Dining Services employee and ask to speak to one of the three managers in the Bears Den, who will accommodate your needs.


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Access To Technology

What can I do if I do not have reliable access to the technology necessary for online classes?

Updated 4/2/20

The Maxwell Library First Floor (Shaw Road entrance) will be open Monday-Friday from 8:00 A.M. to 4:00 P.M. for computer access. Additionally, the Library circulation desk has loaner devices, i.e., laptops, Chromebooks, iPads, wireless hotspots, etc. available for you to borrow. For more information, please contact the Circulation Desk at 508-531-1392 or visit

BSU has deploying “Cloud PC 2.0,” which provides a BSU Windows 10 virtual computer accessible from any web browser. Cloud PC 2.0 has academic software installed and provides access to the G: Drive and Banner. This service is available to all students, faculty, and staff though Office 365.

Finally, the Federal Communications Commission is seeking to increase access to free or discounted internet/ data during the COVID-19 period. The FCC’s “Keep America Connected” (pdf)   initiative pledges to suspend common penalties and expand internet access across the U.S. Several internet and telecom service providers are committed to offering free access to the internet (via WiFi hotspot), discounted internet service and/or increased data allowances to ensure people can get online during this unprecedented time. To learn more, review offerings from the service providers below.

What if I need support with Blackboard, Email, Office 365, or other technical support?

Contact the IT Service Center at 508-531-2555 or for questions about Blackboard, Email, Office 365, and other IT-support technology services.


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Student Academic Services

Can I still reach my advisor now that BSU has moved online?

New 3/18/20

Yes. You can still contact your faculty advisor, although please be patient because faculty are focused on moving to online/remote course delivery. You can find the name of your faculty advisor at the top of your DegreeWorks audit.

What is BSU doing about advising in advance of registration for fall classes?


Academic advising for Fall 2020 will begin on April 6 as originally planned. Academic departments and advising staff in the Academic Achievement Center are developing plans to make sure that you have the information you need to build a schedule for the Fall 2020 semester. You can help make the process go more smoothly by emailing your advisor (listed on your degree audit) with your student id number, the courses you want to take, and the best way to contact you.

I am concerned about taking online courses. How can I get help?

To become a successful online student, there are important tools, resources, and strategies you will need to employ to stay engaged with your classmates, instructors, the course content, and assignments in your online courses. Visit our Students Resources for Online Learning web site  to learn more.

Will the library be open?

Updated 3/27/20

Yes. The Maxwell Library will be open Monday-Friday from 8:00 a.m. to 4:00 p.m. The library will only be accessible via the Shaw Road entrance.

With BSU moving to an online format, will I be able to get access to academic support and tutoring?

Yes. The Academic Achievement Center’s staff are working remotely at this time and are monitoring emails and phone calls Monday-Friday 8:00am-4:00pm so that we can support BSU students. Please find instructions for contacting each of our departments below.

  • Advising: Email your Academic Advisor directly. If you are unsure who your advisor is, you can find their name at the top of your DegreeWorks audit.
  • Disability Resources: Email
  • Learning Assistance: For questions regarding tutoring or Academic Coaching, please email Kathryn Crisostomo at
  • Testing Services: Email

If you are unsure which team to contact, please email

When BSU moves to an online format, how will students be able to get access to accommodations?

All accommodations are managed and administered by the Disabilities Resource Office 508-531-2194, which will contact and coordinate with faculty members on students’ behalf.

What attendance policies will be in place for online classes?

Attendance policies are determined by individual faculty members.



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When will students receive their refunds?

New 4/6/20

We will complete the processing of pro-rated residence hall, meal plan and parking credits the week of April 6-10. We understand how the COVID-19 pandemic has financially impacted our students and their families. I want to thank our Board of Trustees for their unanimous approval last night of allocating up to $9.3 million of university funds to finance the credits and refunds to students. We are also grateful for the tireless work of our Division of Finance for expeditiously processing these credits and refunds in support of the needs of our students.

As a reminder, these credits will first be applied to any outstanding balance owed to the university. For those students whose credits result in an overpayment and will thus be receiving a refund, you will be contacted by Student Accounts next week, with information concerning refund checks and eRefunds.


Will students receive credit for their room charges?

New 3/23/20

Yes. Students who are leaving campus will receive prorated adjustments; if these adjustments result in an overpayment, then the student will receive a refund. Details will be shared as soon as possible.

Will students receive a credit for unused money on their meal plans?

New 3/23/20

Yes. Students will receive a prorated adjustment for mandatory meal plans; if these adjustments result in an overpayment, then the student will receive a refund. Details will be shared as soon as they are finalized.

If I have a balance due will I still receive a refund for room and board?

New 3/23/20

Students living in a residence hall who move out completely will receive a prorated adjustment of their room and board costs for the semester. The credit will be applied to any outstanding balance owed to the University first; if the credit results in an overpayment on the account, then a refund will be issued. A timeline for posting refunds has not yet been determined. Please continue to check this page for updates.

Will students receive a tuition refund?

New 3/23/20

No. Classes will continue to be held for the remainder of the semester, but in an online environment.

Is the Student Accounts Office open?

New 3/23/20

For the health and safety of our staff, we have heeded the Governor’s advice and the Student Accounts’ office is working remotely. Please email or call 508-531-1225. For those calling into student accounts, please leave a message with your name, Banner ID and details of your inquiry and a dedicated team member will reach out to you. In addition, students may access their account information online via eBill.

Should I continue to make my final payment plan installment?

New 3/23/20

Given the timing of housing, meal plan and parking adjustments, BSU is allowing families the flexibility of making their installment on the due date or waiting until final adjustments are made.

Who will get a refund?

New 3/23/20

All adjustments will be posted to the student’s account and if there is a credit balance, it will be refunded to the student via direct deposit (preferred) or a paper check will be mailed to the student’s permanent address on file. Direct deposit refunds are made electronically into your bank account and are much quicker than receiving a paper check. Students can sign up for eRefund via eBill.

Will parking be refunded?

New 3/23/20

Yes. Students who purchased a parking decal that included spring semester parking privileges will receive a prorated credit to their student account. The university is waiving the requirement that students return their decal in order to qualify for the parking credit to avoid travel to campus.


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Student Finances

Will my student financial aid be impacted by BSU moving to an online format?

No. Student’s Financial Aid will not be impacted. For any financial aid related questions, students should contact their specific financial aid counselor:

What if I need to pay a bill or have questions about my account?

Updated 3/20/20

Our electronic billing function – eBill -- is always available through the BSU website. Student Accounts personnel will respond quickly during normal business hours to billing questions submitted via email at or voicemail at 508-531-1225.

What if I am experiencing extreme financial hardship?

Updated 4/14/20

First, you should contact your Financial Aid Counselor to discuss your current situation. Visit the Office of Financial Aid website.

The COVID-19 Student Emergency Fund (SEF) is a new fund created to assist currently enrolled students who are experiencing a financial hardship related to COVID-19. Limited funds are available to help alleviate short-term financial needs. To be considered for a grant through the COVID-19 Student Emergency Fund, please complete this online application   . Students will be contacted within 48 hours either to discuss their application or to receive a decision about whether any funds can be allocated. More information about the Student Emergency Fund   and the new COVID-19 Student Emergency Fund can be found on the intranet.


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Student Employment

Will I be able to work in my work study job, non-work study job or graduate assistantship for the remainder of this semester?

Updated 4/6/20

BSU has attempted to minimize the disruption in employment for our students by providing our student employees with four weeks of pay during this public health crisis.

BSU has authorized payment to all non-work study students and graduate assistant employees through April 11, 2020. Again, all students will need to enter hours on their timesheet, which would match the current work schedule for each student, and supervisors will need to approve those hours in accordance with the normal payroll processing guidelines.

BSU has communicated that non-work study and graduate assistant positions may be eligible to telecommute if their work can be adapted to telecommuting and serves a critical business function. The university has worked with these students to submit telecommuting workplans, which are currently under review. If the individual workplan is approved, both the student and supervisor will receive notification and can continue working through the end of the Spring 2020 semester. If the workplan is not approved, you will also receive notification and the student employee will be paid only through April 11, 2020.


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Student Teaching

Now that school districts are closed, will I be able to complete my student teaching?

Updated 3/19/20

The College of Education and Health Sciences is working with school districts and the MA Department of Elementary and Secondary Education and doing everything in its power to ensure the continuity of the practicum experience. Some faculty student teaching liaisons already have been in touch with their student teachers and all will communicate to their student teachers during the week of March 23 at the latest. For more specific information, please see this communication from Associate Dean Mary Ann McKinnon


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I have an internship this semester. Will my internship be cancelled?

We are working closely with more than 500 different companies and organizations currently hosting BSU students as interns. At this point, most companies and organizations are continuing to operate regularly, and students can expect to continue in their internships. If you have questions or concerns, please contact please contact Diane Bell in the Internship office at

What if the company where I have an internship discontinues my ability to work there?

At this point, most companies and organizations are continuing to operate and students can expect to continue in their internships. If the company or organization with which you are working discontinues your ability to work there, please contact Diane Bell in the Internship office at


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Will on-campus events be cancelled?


As a result of continuing uncertainty surrounding the COVID-19 pandemic, BSU is cancelling, postponing or moving to virtual formats all on-campus events through the end of July 2020. The team in University Events has been working with event sponsors, most of whom had already moved to cancel or reschedule such on-campus events. Regrettably, there are several large-scale programs and events that are being cancelled this summer, including Mandela Fellows, Family Performing Arts Center (FPAC), Bridge Partnership, Footbridge and our Pine Ridge Summer Program.

Will commencement occur as scheduled?

Updated 3/19/20

BSU has announced that it will reschedule our graduate and undergraduate commencement ceremonies. We will keep the BSU community informed as plans for 2020 commencement take shape. 



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Student Health and Wellness

Is the Wellness Center open? Are regular counseling and health services available?


The Wellness Center is currently open but all Wellness Center services will be by appointment only and need to be coordinated over the phone.

Counseling Services

All regularly scheduled Counseling Services appointments will be conducted exclusively via telehealth. Students with appointments scheduled any time after March 22nd should expect an email from Counseling Services with additional instructions on how to speak with their clinician by phone. We will be substituting in-person walk-in sessions with telephone triage that students can access by calling Counseling Services 508-531-1331 at any time.

Health Services:

All regular appointments will be screened by Health Services to assess student health and viability for in-person service. Please call 508-531-1252 to speak with one of our Nurse Practitioners who will screen you for symptoms and then direct you to the best resource available, whether that is our service on campus or providers in your community.

What can I do to help manage the stress and anxiety I feel right now?

New 3/18/20

It’s perfectly understandable that you feel heightened levels of stress. Please see the Coping with COVID-19 Related Stress (pdf)  for helpful ways to get through difficult moments.



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Military Students

What if I am serving in the military and am mobilized in response to the COVID-19 public health emergency? Is there someone I can speak to discuss my situation and options?

New 3/20/20

First, we thank you for your service to our nation. BSU has an office of Military and Veteran Student Services and we encourage you to consult with our staff. The best way to reach us is through e-mail at to discuss options and for support.



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If I lose my CONNECT card, how can I get a replacement?

New 3/18/20

You can contact Parking Services & CONNECT Card (PSCC) office at 508-531-2897 or email to request a replacement card. For students living on campus, PSCC will provide replacement cards to Res Life staff to distribute. For the vast majority of students living off campus, PSCC will mail a replacement card to your permanent address.

If you need a brand new CONNECT card, please




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