Student Academic Support
I am concerned about taking online courses. How can I get help?
To become a successful online student, there are important tools, resources, and strategies you will need to employ to stay engaged with your classmates, instructors, the course content, and assignments in your online courses. Visit our Students Resources for Online Learning web site to learn more.
With BSU moving to an online format, will I be able to get access to academic support and tutoring?
Yes. The Academic Achievement Center’s staff are working remotely at this time and are monitoring emails and phone calls Monday-Friday 8:00am-4:00pm so that we can support BSU students. Please find instructions for contacting each of our departments below.
- Advising: Email your Academic Advisor directly. If you are unsure who your advisor is, you can find their name at the top of your DegreeWorks audit.
- Disability Resources: Email Disability_Resources@bridgew.edu.
- Learning Assistance: For questions regarding tutoring or Academic Coaching, please email Kathryn Crisostomo at email@example.com.
- Testing Services: Email firstname.lastname@example.org
If you are unsure which team to contact, please email email@example.com.
When BSU moves to an online format, how will students be able to get access to accommodations?
All accommodations are managed and administered by the Disability Resource Office 508-531-2194, which will contact and coordinate with faculty members on students’ behalf.
Can I still reach my advisor now that BSU has moved online?
Yes. You can still contact your faculty advisor, although please be patient because faculty are focused on moving to online/remote course delivery. You can find the name of your faculty advisor at the top of your DegreeWorks audit.
What is BSU doing about advising in advance of registration for fall classes?
We have been focused this week on the transition to online/remote learning. However, we are working on developing a process that will meet your needs and allow you to register for Fall classes when registration begins in April. We can assure you that you will be able to register for the classes you need.
Student Technology Resources
What can I do if I do not have reliable access to the technology necessary for online classes?
The BSU computer lab in Moakley Center will be open Monday-Friday from 8:00 A.M. to 5:00 P.M. for students to use who do not otherwise have access to technological resources. Additionally, the Maxwell Library circulation desk has loaner devices, i.e., laptops, Chromebooks, iPads, etc. available for you to borrow. For more information, please contact the Circulation Desk at 508-531-1392 or visit https://www.bridgew.edu/technology/itloaners.
BSU has deployed “Cloud PC 2.0,” which provides a BSU Windows 10 virtual computer accessible from any web browser. Cloud PC 2.0 has academic software installed and provides access to the G: Drive and Banner. This service is available to all students, faculty, and staff though Office 365.
Finally, internet service providers are offering free or discounted internet plans:
- Comcast is expanding its broadband service for low-income families to provide free access for 60 days and increasing speeds. https://internetessentials.com/
- Cox Communications is providing 30 days free of their “Connect2Compete” service and $9.95/month thereafter. https://www.cox.com/residential/internet/connect2compete.html
- Verizon’s Lifeline program is a government assistance program that offers discounts to qualified low-income customers. https://www.verizon.com/support/consumer/account/manage-account/lifeline-discount
Student Health and Wellness
Is the Wellness Center open? Are regular counseling and health services available?
The Wellness Center is currently open from 8:30 A.M. to 5:00 P.M. by appointment only.
All regularly scheduled Counseling Services appointments will be conducted exclusively via telehealth. Students with scheduled appointments should expect an email from Counseling Services with additional instructions on how to speak with their clinician by phone. We will be substituting in-person walk-in sessions with telephone triage that students can access by calling Counseling Services 508-531-1331 at any time.
All regular appointments will be screened by Health Services to assess student health and viability for in-person service. Please call 508-531-1252 to speak with one of our Nurse Practitioners who will screen you for symptoms and then direct you to the best resource available, whether that is our service on campus or providers in your community.
What can I do to help manage the stress and anxiety I feel right now?
It’s perfectly understandable that you feel heightened levels of stress. Please see the Coping with COVID-19 Related Stress (pdf) for helpful ways to get through difficult moments.